Vienna Stay Apartments

A rental contract is concluded between the tenant and the landlord of the vacation apartment. With the booking or with the order to rent the vacation apartment, the tenant recognizes the following general rental and cancellation conditions as binding.

1. conclusion of contract

The reservation order by the tenant and the booking confirmation by the landlord can be made by mail, e-mail or telephone. With the booking confirmation the tenant receives information about the payment and amount of the rent and information about the date of stay in the apartment. With the timely receipt of the payment mentioned in point 2 by the tenant, the rental contract becomes legally binding for both parties. The tenant declares himself responsible for the contractual obligations of all persons traveling with him. With the acceptance of the GTCs and by the conclusion of the contract, the customer confirms that he/she has reached the age of majority and has full legal capacity.

2. maturity and payment

The interested party for the vacation apartment receives a booking offer. The booking is considered fixed as soon as the payment of the entire rental price is made by credit card or by bank transfer within 7 days. The rent for the entire rental period is always payable in advance.

3. termination and early termination of the lease by the tenant

The following provisions shall apply to notice of termination and termination of the lease before the expiry of the limited lease period:
3.1 Written notice of termination
To be effective, the notice of termination must be given in writing to the landlord. In the event of a dispute, the tenant must prove that he has given notice of termination.
3.2 Withdrawal from the contract/cancellation
The guest can withdraw from the contract at any time before the start of the trip by giving notice of withdrawal to the landlord. The withdrawal must be declared in writing. Cancellations free of charge are possible, regardless of the booking date, as long as they are received in writing by the landlord no later than 30 days before the booked arrival date. Exceptions will be agreed in writing directly with the guest by the service provider immediately after receipt of the reservation confirmation.
The cancellation fees charged in case of non-arrival or cancellation are as follows according to the total rental price in EURO:
The total amount of the booking is due at any time after the booking is completed.
Cancellations and changes made up to 30 days before the date of arrival are free of charge. Cancellations and changes made late, as well as no-shows will be charged with the total amount. Non-refundable installments are not cancellable in full free of charge. The landlord recommends the conclusion of a travel cancellation insurance.
3.3 Early departure or delayed arrival of the tenant
In case of early departure or late arrival of the tenant, the tenant is not entitled by an early departure or late arrival to claim a refund from the landlord.

4. rental period

The rental period is specified in the rental contract. Arrival is from 3 pm and, departure no later than 11 am. Deviations from this are only possible after consultation or in writing. The landlord is entitled in this case to demand a surcharge.

5. services and prices

The scope of the contractual services results from the service description of the contract or the booking confirmation. The description of services on the Internet was carried out to the best of our knowledge and belief, but no liability is assumed for any errors that may have crept in. The rental property may only be occupied by the number of persons indicated in the confirmation. Children are considered as persons. The landlord reserves the right to change the prices for the offered apartments at short notice to fill occupancy gaps, already existing rentals and the associated rental agreements and booking confirmations remain unchanged in this case. The tenant can not derive any claims against the landlord from an interim price changes.

6. liability

The tenant is liable for personal injury caused by him or accompanying persons, as well as property damage and loss of the rental property, furnishings and utensils, provided that they exceed the normal wear and tear with careful handling. Parents are liable for their children. The landlord assumes no liability for theft, fire or water damage to the tenant's property. In the event of loss of the apartment key or card or room key or card, the tenant is obliged to compensate for the costs and damages incurred as a result.

7. duties of the tenant

The tenant agrees to treat the vacation apartment including all equipment therein with care. All damages caused by the tenant or accompanying persons or his visitors are to be reported to the landlord immediately. The damage caused must be compensated by the tenant to the landlord. In case of loss of the keys, the Lessee is obliged to compensate the costs and damages caused by this.
Bringing pets is not allowed.
The use of sleeping bags is not allowed.
Smoking cigarettes, e-cigarettes, vapes, or shishas is not permitted in the apartments at any time.
In the event of disturbance of the peace within the quiet hours or undue noise excitation outside the quiet hours, all costs incurred (in particular of a police operation caused thereby) as well as an additional penalty in the amount of EUR 150.00 shall be paid to the Lessor. The completion of the online registration form is mandatory for each guest. Any waste must be disposed of in the containers provided. At check-out it is necessary to make sure that all windows and doors are firmly closed. The landlord is not liable for damages in case of burglary or theft of the tenant's property.

8. warranty

If defects are found when moving into the vacation apartment, these must be reported to the landlord immediately. If the stay is significantly impaired as a result of a defect and the landlord does not provide a remedy within a reasonable period, the tenant is entitled to a rent reduction or termination. Furthermore, the termination of the lease is possible if the use is significantly impeded or endangered by force majeure such as natural disasters, fire, etc..
In this case, the paid rent for the remaining period of the lease will be refunded. Further claims are excluded.

9. termination on the part of the lessor

The rental agreement may be terminated by the landlord without notice if tenants or persons traveling with them behave in a disruptive manner in such a way that their remaining in the vacation apartment cannot be expected of the neighbors of the house. Likewise, the further admission of additional persons is a reason for immediate termination without notice and for the duration of the use contrary to the contract, the landlord may demand an appropriate surcharge for overcrowding.

10. house rules

The house rules displayed in the house must be observed, especially the usual quiet hours from 10 pm to 8 am.

11. parking spaces

Up to a maximum of 7 parking spaces can be rented at Castellezgasse 18, 1020 Vienna. The reservation is only possible online.
Public parking spaces are available on the street (short-term parking zone). No liability is assumed for damage, burglary or theft of the vehicles.

12. travel contract law

The lessor is not a tour operator. Therefore, the provisions on the law of the tour operator, including its liability, do not apply.

13. severability clause

Should individual provisions of the General Rental and Cancellation Conditions be or become void, ineffective, voidable or unenforceable, the remaining provisions shall remain unaffected. The parties shall then endeavor to find a permissible provision that comes as close as possible to the intended provision.

14 Place of performance and jurisdiction

The place of performance for all claims arising from the rental relationship is the place where the leased object is located, i.e. Vienna. The exclusive place of jurisdiction is the competent district court in Vienna.